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Refund policy

SHOP

1. Please review the size guide and estimated ship date before purchasing.

2. FINAL SALE Made-to-order purchases are final sale and are not eligible for return, exchange or refund for fit, size preference or change of mind.

3. ADAPTABLE FIT Many pieces feature adjustable elements including tie-backs, drawstring waists, multiple hook settings and pre-draped sarees. These details are designed to offer greater flexibility across sizing.

4. CHANGES & CANCELLATIONS Orders cannot be changed or cancelled once production has begun.

5. DELIVERY Estimated ship dates are listed on each product page. If an order is unexpectedly delayed, we will contact you with an updated timeline and the options available to you.

6. ORDER ISSUES If your piece arrives damaged, defective or different from what you ordered, please contact us within 48 hours of delivery with your order number and photographs so we can make it right.

RENTALS

At TO MY SISTER, all items are rented for a limited period and handled with care. Due to the nature of rental garments, our return and refund policy is as follows:

Rental Returns

  • All rented items must be returned by the specified return date mentioned in your order.

  • Items must be returned in their original condition, free from damage beyond normal wear.

  • Late returns may incur additional charges as $50 per day or as outlined in your rental agreement.

Refunds

  • We do not offer refunds for cancellations 7 days from your rental start date.

  • Refunds or credits may be issued only in the following cases:

    • Item is unwearable due to major damage upon arrival

    • Incorrect item sent

  • Any approved refund will be processed back to the original payment method within 7–10 business days.

Damages & Stains

  • Minor wear is expected.

  • Significant damage, stains, or alterations may result in repair or replacement fees.

For any issues, please contact us within 24 hours of delivery.